Return Policy
At Brainrot Studios, all sales are generally final. We do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or no longer wanting the item.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at supportbrainrotstudios@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
We will review your request and, if the item is confirmed to be damaged, defective, misprinted, or incorrect, we will provide an appropriate resolution, which may include a replacement or refund.
Please contact us as soon as reasonably possible after receiving your order so we can resolve the issue.
Incorrect Size or Item Ordered
Please review your selected product, color, and size carefully before placing your order.
We do not accept returns or exchanges when the correct item was delivered as ordered but the customer selected the wrong size, color, or product.
Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the refund results from an error with your order or otherwise required by applicable law.
Lost or Missing Orders
If your order appears to be lost in transit or has not arrived within a reasonable period after its expected delivery date, contact supportbrainrotstudios@gmail.com with your order number so we can investigate.
Consumer Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Contact Us
For questions or problems with an order, contact:
Brainrot Studios
Email: supportbrainrotstudios@gmail.com